Terms and Conditions of Sale (CGV)

These General Terms of Sale (hereinafter the "Terms of Sale") apply, without restriction or reservation, to all sales of services offered by Comptartisan, sole trader registered under number SIRET 904 286 713 00014, whose registered office is at 6 rue d'Amance, 13012 Marseille, via the website accessible at the following address: https://comptartisan.fr.

Comptartisan offers its business customers a no-commitment subscription to an online management tool, as well as personalised services designed to support artisans and professionals in running their business.

These Terms of Sale govern the contractual relationship between Comptartisan and any business customer subscribing to one or more offers available on the site. Any order or subscription to a service implies the customer's full, complete and unreserved acceptance of these Terms of Sale.

The customer acknowledges having read these Terms of Sale before confirming any order or subscription, and having accepted them by ticking the box provided for this purpose during the registration or ordering process.

The applicable Terms of Sale are those in force on the date of subscription. Comptartisan reserves the right to amend these Terms of Sale at any time. The new terms will take effect as soon as they are published on the site and will apply to any new subscription after that date.

Comptartisan offers:

• Online access to a management tool designed for professionals (in particular makers and craftspeople)
• Personalised support services to help you use the tool
• A subscription plan with no commitment, renewed automatically every month

The detailed features of each offer or service are presented on the site https://comptartisan.fr. The customer must read them before any subscription.

Prices for the subscriptions and services offered by Comptartisan are shown in euros excluding VAT. The applicable VAT is added on invoicing, in accordance with current regulations.

Available subscription plans:

• A monthly subscription, renewed automatically each month
• An annual subscription, renewed automatically each year

The prices in force are those shown on the site https://comptartisan.fr at the time of subscription. Comptartisan reserves the right to change its prices at any time, the new prices applying only to subscriptions taken out or renewed after the change.

4.1 Payment terms

Payment is made in advance, either monthly or annually, via the payment methods offered on the site (in particular bank card or SEPA direct debit).

The customer expressly authorises Comptartisan to automatically collect the amount due according to the chosen plan, unless cancelled in accordance with these Terms of Sale.

4.2 Late payment or non-payment

If payment authorisation is refused or a payment issue occurs:

• Access to the software and associated services may be suspended immediately until the situation is resolved
• Late payment penalties may be applied, calculated on the basis of three (3) times the legal interest rate in force
• A fixed compensation of €40 may be claimed for recovery costs, in accordance with Article D441-5 of the French Commercial Code

4.3 Promotions and discounts

Comptartisan may occasionally offer promotions. Unless otherwise stated, these offers cannot be combined and are valid only for the first subscription.

5.1 Term

The customer may take out a subscription:

• Monthly, renewing automatically each month
• Annual, renewed automatically each year

The subscription starts on the date Comptartisan confirms the subscription and remains active until it is cancelled under the terms below.

5.2 Cancellation

The customer may cancel their subscription at any time from their personal space or by sending a request to support@comptartisan.fr, at least 48 hours before the renewal date.

• If a monthly subscription is cancelled, the service remains active until the end of the current month
• If an annual subscription is cancelled, the service remains active until the end of the committed annual period. No partial refund will be made, except where required by law

5.3 Suspension or termination by Comptartisan

Comptartisan reserves the right to suspend or terminate a subscription in the event of:

• Repeated non-payment
• Abusive or fraudulent use of the service
• Breach of the customer's contractual obligations

The customer will be informed by email before any final termination.

The customer undertakes to use Comptartisan's services in accordance with these Terms of Sale and in compliance with applicable laws and regulations.

6.1 Accuracy of information

The customer undertakes to provide accurate, complete and up-to-date information when creating their account, and to keep it up to date throughout their use of the service. Comptartisan cannot be held liable for any malfunction or loss resulting from inaccurate or outdated information.

6.2 Use of the account

Access to the software is personal and reserved for the customer. Login details are strictly confidential and must under no circumstances be shared with third parties.

The customer is responsible for all activity carried out from their account, unless they can prove fraudulent use beyond their control.

6.3 Proper use of the service

The customer undertakes to:

• Use the software and services offered solely for professional and lawful purposes
• Not to misuse or attempt to misuse the software's features for unintended purposes
• Not to impair the proper functioning of the platform (intrusion attempts, overloading, abusive use…)

6.4 Compliance with technical and contractual limits

The customer undertakes not to:

• Disassembling, decompiling or attempting to access the software's source code
• Reproduce, copy, sell or exploit all or part of the service without Comptartisan's prior written permission
• Circumvent the security measures in place on the platform

6.5 Responsibility for content entered

The customer remains fully responsible for the data they enter in the software, in particular any financial or tax information. Comptartisan cannot be held liable for errors, omissions or inaccuracies arising from data provided by the customer.

Comptartisan uses all reasonable means to ensure the accessibility, security and proper functioning of its online management tool and associated services. However, the company is bound by an obligation of means, not an obligation of result.

7.1 Limitation of liability

Comptartisan cannot be held liable:

• The consequences of incorrect or improper use of the software by the customer
• Errors or inaccuracies in the data entered by the customer
• Any failure to meet an accounting, tax or legal obligation that is the sole responsibility of the customer
• Data loss or indirect damage (loss of revenue, loss of opportunity, damage to reputation, etc.) resulting from the use of, or inability to use, the service

7.2 Service availability

The service is normally available 24/7, except in the event of:

• Scheduled maintenance
• Interruptions caused by a technical problem, or a server or network failure
• Force majeure (see clause 11)

7.3 Personalised advice

The personalised services offered by Comptartisan (guidance, support, answers to questions) are neither a regulated accounting service nor certified tax advice. They are intended to help professionals use the tool, but in no way replace the role of a chartered accountant or an approved tax adviser.

7.4 General limitation

In any event, Comptartisan's liability, in the case of proven direct damage, is expressly limited to the total amount paid by the customer during the twelve (12) months of subscription preceding the event giving rise to the damage.

8.1 Maintenance and updates

Comptartisan reserves the right to carry out corrective, evolutionary or preventive maintenance on the software in order to ensure its reliability, security and continuous improvement.

8.2 Technical support and assistance

Customer support is available to users for any technical question or question about using the software.

Support is available:

• By email at: support@comptartisan.fr
• Monday to Friday, excluding public holidays

8.3 Service changes

Comptartisan reserves the right to modify certain features of the software, add or remove modules or options, and adapt the interface or the way it works, without this giving rise to any compensation, provided that the overall level of service remains equivalent or improved.

The site https://comptartisan.fr, its content (text, visuals, videos, etc.), as well as the online management tool developed and offered by Comptartisan, are the exclusive property of the business or are subject to duly granted rights of use.

9.1 Rights granted

For the duration of their subscription and strictly within the scope of their professional activity, Comptartisan grants the customer a personal, non-exclusive, non-transferable and non-assignable right to access and use the software via a secure web interface.

9.2 Prohibitions

Unless with prior written permission, the customer is expressly prohibited from:

• Reproduce, copy, modify, adapt, translate or distribute all or part of the software or its source code
• Resell, rent, assign or sub-license access to the service
• Extracting or attempting to extract the databases associated with the software
• Use any process intended to circumvent the technical protection measures in place

9.3 Trade marks and distinctive elements

The name "Comptartisan", the logo and the graphic elements on the site and in the software are protected by applicable law. Any reproduction or use without written permission is strictly prohibited.

In performing the services, Comptartisan processes personal data on behalf of its customers, as well as data relating to their use of the service.

Comptartisan undertakes to comply with the provisions of the General Data Protection Regulation (GDPR - EU 2016/679) and the amended French Data Protection Act (loi Informatique et Libertés).

10.1 Data controller

Comptartisan, as the service provider, may act:

• As data controller for data relating to the management of its customers (invoicing, user accounts, etc.)
• As data processor for the business data entered by its customers in the software

10.2 Data collected

The following may be collected: surname, first name, email address, billing information, login history, data entered in the software (financial information, customers, suppliers, etc.).

10.3 Security and confidentiality

Comptartisan implements the technical and organisational measures necessary to ensure the confidentiality, integrity and security of the personal data processed.

10.4 Users' rights

In accordance with the GDPR, every customer has the right to access, rectify, object to, restrict and erase their personal data. These rights can be exercised by contacting: support@comptartisan.fr.

For more information, the customer can consult the Privacy Policy available on the site: https://comptartisan.fr.

Comptartisan cannot be held liable for any failure to perform or improper performance of its contractual obligations if this is due to an event of force majeure, as defined by French case law.

Cases of force majeure include in particular: natural disasters, major network failures, fires, hacking, industrial disputes, government decisions, or any other unforeseeable, irresistible and external event.

These Terms of Sale are governed by French law.

In the event of a dispute concerning the interpretation or performance of these Terms of Sale, the parties undertake to seek an amicable solution. Failing an amicable agreement, the dispute shall be brought before the competent courts of Marseille, unless mandatory provisions provide otherwise.